Document one
Privacy policy
Effective 2026-09-26
Who we are
Neurawaves is a GenAI service operated from Tunisia. For any question about this policy, about your data, or about a rights request, write to contact@neurawaves.dev. A human reads every message.
This page is published ahead of public launch and reflects our standard launch configuration. If a practice described here changes, this page is updated first.
We collect four categories, and nothing beyond them.
- Account data. Your email address, organisation name, and billing contact. If you add team members, their email addresses and roles.
- Customer Content. The audio and video you upload or stream, plus everything we generate from it: transcripts, captions, translations, and rendered video. This is the material you give us to do the work.
- Technical and usage data. IP address, user agent, request timestamps, job identifiers, file names, media duration, and error logs. This is what lets us run and debug the service.
- Billing data. Card details and transaction history, held by our payment processor rather than by us. We receive the resulting status, amount, and reference.
Why we process it
To run your jobs and return results, keep the platform secure and available, bill you, answer your support messages, and prevent abuse. We do not use your data for anything else, and we do not sell it.
Legal bases
Under the GDPR we rely on the following bases:
- Performance of a contract for running the service, processing your content, and returning results.
- Legitimate interests for securing the platform, preventing abuse, and understanding failures. We balance these against your rights, and you can object at any time.
- Consent for any optional cookie, and for marketing email. You can withdraw it without affecting the rest of the agreement.
- Legal obligation for tax and accounting records we must retain.
Your audio is not used for training
This is the commitment that matters most here, so we will state it plainly: nothing you upload trains any model. Your audio, video, transcripts and captions are not used to train, fine-tune, or evaluate any model, ours or a third party's.
All transfers are encrypted. Exports, rendered video, and generated files can be deleted whenever you want, and deletion is not contingent on closing your account. See contact@neurawaves.dev to have something removed.
How long we keep it
- Customer Content for the life of your account, and for 30 days afterwards before automatic deletion.
- Rendered output and job artifacts for the same window, counted from when the job completed.
- Technical and access logs for 90 days, then deleted or anonymised.
- Billing records for as long as tax law requires, which is longer than any operational need.
If you ask us to delete something, we do it inside the same window rather than waiting for the automatic sweep.
Sub-processors and third parties
We use a small number of providers who necessarily receive data in order to do the work. Each one signs data-processing terms with us, and the named list is available on request at contact@neurawaves.dev. The categories involved are:
- Speech recognition and language model providers, which process your audio and text to produce transcripts, captions, and translations.
- Cloud infrastructure, which stores your content and runs the jobs.
- A payment processor, which handles card details so we never see them.
- Transactional email, which delivers service notifications to you.
We do not sell your content to anyone, and we do not permit a sub-processor to use it for its own purposes.
International transfers
Our infrastructure is multi-regional — providers may process Customer Content in, for example, the EU or the US. Transfers outside the EEA or the UK rely on Standard Contractual Clauses or an adequacy decision. Details are available on request at contact@neurawaves.dev.
Your rights
Wherever you are based, and specifically in the EEA and UK, you have the right to:
- get a copy of the personal data we hold about you;
- correct anything inaccurate or incomplete;
- have data erased;
- restrict how we use it while a dispute is resolved;
- receive your data in a portable, machine-readable form;
- object to processing based on legitimate interests, including direct marketing;
- complain to your national supervisory authority.
Exercising a rights request
Write to contact@neurawaves.dev with the subject "Privacy and data request". Tell us which right you are exercising and how to reach you. We may ask you to verify your identity before we act, which protects your data from someone else claiming it.
We respond within 30 days, or explain why we need longer. There is no charge unless a request is manifestly unfounded or excessive.
Security
Traffic between you and the service, and between our services, is encrypted in transit. Stored content is encrypted at rest. Access to Customer Content is limited to people and systems that need it to operate the service.
No system is perfectly secure. If you find a vulnerability, tell us at contact@neurawaves.dev rather than disclosing it publicly first, and we will work with you on a fix.
Cookies
We keep cookie use to the minimum needed to run the service: your session and your sign-in state. Analytics: none — these pages run no analytics or tracking scripts. We do not sell data derived from cookies, and we do not use them to build advertising profiles.
Children's privacy
The service is not directed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.
Changes to this policy
If we make a material change, we announce it at least 30 days ahead by email to the account contact, and update the revision date at the top of this page. Continuing to use the service after that is accepting the change.
Privacy questions go to contact@neurawaves.dev. For anything that is not a formal rights request, that address still reaches the right person fastest.
Document two
Terms of service
Effective 2026-09-26
Acceptance of these terms
By creating an account or calling the Neurawaves API, you agree to these terms on behalf of yourself and any organisation you represent. If you do not agree with them, do not use the service. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
The service
Neurawaves is a GenAI company whose first services cover audio and video: transcription, captions, voice, and cleanup. You upload or stream media, and we return transcripts, captions, and rendered video.
NeuraCaption, our caption studio, is not yet generally available. Access during this period is by waitlist and invitation. Features described on the site may be in development, limited, or changed before general availability, and you should not plan around a feature that is marked as forthcoming.
Accounts
Keep your account information accurate, keep your credentials to yourself, and tell us promptly if you believe your account has been compromised. You are responsible for activity under your account, whether or not you authorised it, until we have changed the credentials or disabled the account.
You must be old enough to enter a contract where you live, and you may not use the service on behalf of a minor without their guardian's involvement.
Acceptable use
You agree not to use the service to:
- process content that is unlawful, or that infringes someone else's rights;
- upload anything you do not have the right to use, including other people's voices without consent;
- generate synthetic media meant to deceive, including impersonation, fake endorsements, or non-consensual voices and likenesses;
- attack, overload, or degrade the service, or probe it for vulnerabilities without telling us first;
- reverse engineer, decompile, or attempt to extract the models or source, except where a licence expressly permits it;
- scrape, resell, or provide access to the service as a service without a written agreement;
- circumvent usage limits, or use many accounts to do so.
Your content and your rights to it
You keep all ownership of everything you upload. Neurawaves claims no ownership of your audio, video, images, transcripts, or any other Customer Content. Nothing in these terms transfers it to us.
To do the work, you grant us a licence to store, process, transcribe, caption, translate, and return your Customer Content, and to do the same for the people and organisations you direct us to send results to. That licence lasts as long as your content is in our systems, and ends when we delete it.
You confirm that you hold the rights needed for what you upload, and that you have obtained any consents required — from voice owners, participants, rights holders, or anyone else whose appearance or voice appears in your material. Where recordings involve identifiable people, the publicity and data-protection rules of your jurisdiction apply to you, not to us. We may ask you to confirm you hold these rights if we receive a complaint.
AI-generated output
Transcripts, captions, translations, and rendered video are machine-generated. They can be wrong. Words can be misheard, speakers can be conflated, silence can be dropped, and a caption can be fluent and still wrong.
Output is a starting point, not a verified record. You are responsible for reviewing it before you publish it, rely on it, or let anyone act on it. In particular, do not use the service as the sole record of a legal, medical, financial, or safety-critical proceeding, where an error in a transcript could cause real harm. If a caption is load-bearing, check it against the audio.
Availability and changes
The service is provided on an as-is basis during this pre-launch period. Features may change, be limited, or be withdrawn. We work hard to keep it running and to tell you about planned work, but we make no uptime commitment at this stage, and we may suspend access for maintenance or security reasons.
Fees, billing, and refunds
The service is billed either as a subscription or by usage, depending on your plan. Fees are shown at the point of purchase and exclude taxes, which we add where the law requires. Prices may change as the service develops; changes are announced at least 30 days ahead and never apply retroactively. Invoices are issued through our payment processor.
If a payment fails, we will try again and tell you. If it keeps failing, we may suspend the account after notice, and we do not lose your data when we do. Refunds: subscriptions can be refunded in full within 14 days of purchase; usage-based fees are non-refundable once processing is done, except where the job failed on our side — then we credit or redo it.
Intellectual property
We own the platform: the software, the models, the pipeline, and the NEURAWAVES name and marks. We grant you a limited, non-exclusive, non-transferable right to use the service as intended, for as long as your account is in good standing.
You own your Customer Content. You grant us no rights to your trademarks, and we grant you none to ours. Do not imply we endorse your product without written permission.
Third-party services
Parts of the stack come from third-party model providers and open-source projects. Their terms and licences apply where you interact with them directly or where their output is subject to their conditions. Depending on a provider does not make them our responsibility for your own use of their work.
Confidentiality and publicity
Each of us will keep the other's non-public information confidential and use it only for the agreement. This survives the end of it.
We will not name you, your logo, or your use of the service in any announcement, case study, or press material without your written permission. The same applies to us: we would rather earn a mention than assume it.
Disclaimers
Except as expressly stated, the service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that output will be accurate or error-free. Some jurisdictions do not allow certain disclaimers, so parts of this may not apply to you.
Limitation of liability
To the maximum extent the law allows, our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential loss, including lost profits, lost data, or lost business, even if we were told it was possible.
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.
Indemnity
You agree to indemnify and hold us harmless against claims, damages, and reasonable costs arising from your Customer Content, your breach of these terms, or your misuse of the service — including any claim that your content or your use of the service infringes someone else's rights.
Termination
You may stop using the service and close your account at any time. We may suspend or terminate an account for breach of these terms, non-payment, or where required by law, and we will tell you first and give you a reasonable chance to fix the problem.
On the way out, you keep everything you own. We keep your data for 30 days so you can retrieve exports, and we delete it after that. Tell us if you want it deleted sooner.
Governing law and jurisdiction
These terms are governed by the laws of Tunisia, without regard to conflict-of-laws rules. The courts of Tunisia have exclusive jurisdiction over any dispute, and both of us submit to them. If you are a consumer, this does not take away protections you have under the mandatory law of where you live.
Changes to these terms
We may update these terms. Material changes are announced at least 30 days ahead by email to the account contact, and the revision date at the top of the document is updated. If you do not accept a change, you may close your account before it takes effect.
Questions about these terms go to contact@neurawaves.dev with the subject "Terms question".
